Refund policy

Last updated: November 28, 2025

We want you to be happy with your Skoto order, and we also need to protect the integrity of our made‑to‑order production.

 

Returns

 

We have a 30‑day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

 

• Be in the same condition that you received it

• Be unworn, unwashed, and unused

• Have all original tags attached

• Be in the original packaging

• Include the receipt or proof of purchase

 

To start a return, contact us at support@skotos.store.

Returns must be sent to the following address:

Skoto LLC

5 Kocher Drive

Bennington, VT 05210

United States

Items sent back to us without first requesting a return will not be accepted.

Unless otherwise required by law:

 

• Original shipping charges are non‑refundable.

• Return shipping costs are your responsibility, except where the return is due to a mistake on our part (wrong item, size, or a confirmed defect).

 

 

Damages and Issues

 

Please inspect your order as soon as it arrives and contact us immediately at support@skotos.store if:

 

• The item is defective or damaged, or

• You received the wrong item

 

We’ll evaluate the issue and make it right, which may include a repair, replacement, or refund, at our discretion and subject to availability.

You must report damaged, defective, or incorrect items within 7 days of delivery.

 

Exceptions / Non‑Returnable Items

 

Certain items cannot be returned, including:

 

• Perishable goods (e.g., food, flowers, plants)

• Custom products or personalized items

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, and gases

• Gift cards

• Final‑sale or clearance items marked “Final Sale” at checkout

 

Because Skoto products are made to order, we reserve the right to decline returns that show signs of wear, washing, or damage not due to our error.

If you have questions about a specific item, contact us before purchasing or returning.

 

Exchanges

 

The fastest way to get the item you want is to:

 

1. Submit a return request for the item you have, and

2. Once the return is accepted, place a new order for the desired item.

 

 

Order Cancellations

 

Because our products are made to order, your item may enter production soon after purchase.

 

• You may request to cancel or modify your order within 12 hours of placing it by emailing support@skotos.store.

• After 12 hours, cancellations or changes are not guaranteed and may only be granted at our discretion, especially if production or fulfillment has already begun.

 

 

European Union 14‑Day Cooling‑Off Period

 

If the merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days, for any reason and without justification.

As above, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging—and you’ll need the receipt or proof of purchase.

Please note that under EU law, this cooling‑off right may not apply to certain categories of goods, such as custom or personalized items, or other exceptions defined by local regulations.

 

Refunds

 

Once we receive and inspect your return, we’ll notify you whether your refund is approved.

If approved:

 

• Refunds are issued to your original payment method or, at our discretion, as store credit.

• It may take up to 10 business days for your bank or credit card company to process and post the refund.

 

If more than 15 business days have passed since we approved your refund, please contact us at support@skotos.store.

 

Chargebacks and Payment Disputes

 

If there is an issue with your order, please contact us at support@skotos.store before opening a dispute or chargeback with your payment provider. We can usually resolve problems faster and more completely this way.

If a chargeback is filed after an order has:

 

• Been produced and shipped, and

• Been delivered according to carrier tracking,

 

we may provide documentation (order confirmations, tracking details, photos, and communication logs) to your payment provider to demonstrate that the order was fulfilled in line with this policy.

To the fullest extent permitted by law, we also reserve the right to:

 

• Refuse future orders from accounts or customers with a history of abusive or fraudulent chargebacks, and

• Seek recovery of any costs, fees, or losses incurred as a result of fraudulent disputes.

 

Nothing in this section is intended to limit any rights you may have under applicable law or card network rules.