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Shipping policy

Last updated: November 28, 2025


 

1. Production & Processing

 


All Skoto products are made to order.

 

  • Standard production and processing time for all items is 2–4 weeks from the date your order is placed.

 


This window covers manufacturing, quality checks, and packing. Production timelines may be longer during high-demand drops or peak seasons. If we anticipate a material delay, we will contact you at the email provided at checkout.


Your order may ship in one or multiple packages depending on the items purchased. You will receive tracking information for each shipment.

 

 

 

2. Domestic Shipping (United States)

 


Once production is complete and your order has been handed to the carrier, typical transit times are:

 

  • Standard Shipping: approximately 5–7 business days in transit

  • Expedited Shipping (if available): approximately 2–4 business days in transit

 


Shipping costs are calculated at checkout based on destination, weight, and service level.


All transit times are estimates provided by carriers and are not guaranteed. Weather, carrier volume, and other factors outside our control may affect delivery dates.

 

 

 

3. International Shipping

 


We ship to select countries outside the United States.

 

  • Typical transit time is 7–14 business days, excluding customs processing.

  • Customers are responsible for any customs duties, taxes, handling fees, or import charges imposed by their local authorities.

 


Please review your country’s import rules before placing an order. Skoto is not responsible for delays caused by customs or for packages held by customs agencies.

 

 

 

4. Shipping Rates

 


Shipping rates are calculated at checkout based on:

 

  • Order weight and dimensions

  • Destination

  • Selected service level

 


We work with trusted carriers to provide reliable and trackable delivery options.

 

 

 

5. Order Tracking

 


When your order ships, you will receive a shipping confirmation email with a tracking number.

 

  • Tracking may take up to 24 hours to update after the first carrier scan.

  • If your tracking link does not show movement after several business days, please contact us at support@skotos.store and we will review it with the carrier.

 

 

 

 

6. Address Changes

 


If you need to update your shipping address:

 

  • Email support@skotos.store within 12 hours of placing your order.

 


After 12 hours, or once production has begun or a label has been created, address changes cannot be guaranteed. If a package must be rerouted, additional carrier fees may apply and are the responsibility of the customer.

 

 

 

7. Delayed or Lost Packages

 


Carrier delays, customs processing, and circumstances such as weather or peak shipping periods are outside our control.


If your package appears lost or significantly delayed:

 

  1. Check the tracking information and any carrier notices.

  2. Confirm the shipping address provided at checkout.

  3. Contact support@skotos.store so we can assist with a carrier investigation.

 


If tracking shows “Delivered” but you cannot locate the package, please:

 

  • Wait 48 hours in case of a late scan or mis-delivery;

  • Check with neighbors, building management, or your local post office;

  • Then contact us so we can help file a claim if available.

 


Once an order is marked Delivered by the carrier, Skoto is generally unable to issue a refund or replacement unless a carrier claim is approved or otherwise required by law. We will, however, work with you in good faith to explore options.

 

 

 

8. Damaged or Missing Items in Shipment

 


If your order arrives with damaged items or missing products:

 

  • Email support@skotos.store within 7 days of delivery.

  • Include your order number, a description of the issue, and clear photos of the packaging and affected items.

 


After reviewing your claim, we may, at our discretion and subject to availability, repair, replace, or refund the affected item(s) in accordance with our Return and Refund Policy.

 

 

 

9. Made-to-Order, Cancellations & Chargebacks

 


Because all Skoto products are made to order:

 

  • Cancellations are not guaranteed once production has begun. We will do our best to accommodate requests received promptly after purchase, but orders may be too far along in the process to cancel.

  • If you need to cancel, email support@skotos.store as soon as possible with your order number.

 


If there is any issue with your order, please contact us directly first. We can usually resolve problems faster and more completely than a bank dispute.


If a chargeback or payment dispute is filed for an order that has been produced and/or shipped in accordance with this Shipping Policy and our Return and Refund Policy, Skoto may:

 

  • Provide your payment provider with documentation showing production, shipment, and delivery; and

  • Restrict or block future orders from accounts associated with abusive or fraudulent disputes.

 


Nothing in this policy limits any rights you may have under applicable consumer protection laws or card-network rules.

 

 

For questions about this Shipping Policy, please contact us at support@skotos.store.